Terms & Conditions

1. Trial Session

• Every child is entitled to one trial session.

• Trial sessions may either be offered at a discounted rate of £5 or, on advertised occasions or with discount codes, for free.

• Trial sessions must be arranged in advance by contacting the Academy via phone or email and any discounts must be presented at the time of booking.

2. Booking and Payment

• Following the free trial, classes can be booked as:

  • Single sessions, or

  • Blocks of 10 sessions.

• All bookings must be made in advance via phone, email or via ClassHoppa.

• Payment options include:

  • PayPal

  • Bank transfer

  • Cash payment at the class

  • Online payment via ClassHoppa (subject to 5% booking fee)

• No refunds are available once a session or block is booked.

3. Missed Classes

• We do not offer refunds for missed sessions.

• However, if you notify us at the time of booking about any planned absences, we will make every effort to:

  • Extend the block and add replacement sessions at the end, subject to availability.

• Missed sessions without prior notice cannot be rescheduled or credited.

4. Registration and Student Information

• A registration form must be completed for each child before their first session, including the free trial.

• It is the responsibility of the parent or guardian to ensure that all details remain accurate and up to date, including:

  • Emergency contact information

  • Medical or special requirements

  • Any other relevant details

Keeping information current allows us to provide the best and safest learning environment for all students.

5. LAMDA Examinations

• All children will be offered the opportunity to take part in LAMDA examinations at least once annually, although participation is entirely optional.

• Children will work on the required exam material during class, but are expected to also practice at home to ensure the best possible result.

• Exams will be booked in advance by North Wales Academy of Music and Drama, and an exam timetable will be provided to participants.

• Exams must be paid for in advance; details of how to do this will be provided at the time of booking.

• Exams may be held:

  • In-person at a venue within your county, or

  • Online, depending on availability.

• You must ensure your child is on time for their exam, as missed exams cannot be refunded or rescheduled.

• Please refer to LAMDA's official terms and conditions for further details regarding the examination process.

• North Wales Academy of Music and Drama cannot take responsibility for the outcome of any exam.

6. Class Cancellations and Cover Teachers

• If we ever need to cancel a class, we will inform parents as soon as possible.

• We will always do everything possible to avoid cancellations.

• In cases where a regular teacher is unavailable, a cover teacher may be provided.

• All cover teachers will have been thoroughly vetted in line with our Safer Recruitment Procedure, ensuring the same high standards of care and professionalism.

7. Private Classes

• Private classes may be booked as a one-off session or as a course of sessions.

• These can take place:

  • Via Zoom

  • In your home, or

  • At one of our venues (after regular classes, subject to space and with prior notice).

• All private sessions must be booked in advance.

• Payment can be made by:

  • PayPal

  • Bank transfer

  • Cash

• Private classes are non-refundable.

• With suitable notice, we will do our best to reschedule private classes, subject to availability.

• Private sessions may include 1 student or a group of up to 3.

• All private sessions are bespoke and tailored to the goals and development of the student(s).

• We require at least 7 days’ notice to change the structure, content, or learning objectives of any booked private class.

8. Schools

• For one-off workshops, payment is required at least 7 days in advance of the workshop date.

• For clubs, the school is responsible for:

  • Providing the Academy’s leader with a full list of children’s names and relevant details, and

  • Sharing the school’s tick-out or dismissal procedure to ensure the safety of all participants.

• Clubs can accommodate a maximum of 15 children per leader.

• Payment arrangements for clubs will be subject to agreement prior to booking.

• Cancellations made by the school are at the discretion of North Wales Academy of Music and Drama.

• If a club or workshop is cancelled by us, we will provide as much notice as possible and will endeavour to reschedule where feasible.

9. General Terms

Data Protection

• While we are currently exempt from formal registration, we fully adhere to the principles of the Data Protection Act.

• Personal data collected is used solely for the purpose of providing educational services and maintaining a safe environment.

• Information is stored securely and only shared where necessary in line with safeguarding obligations.

Health and Injury

• We take all reasonable precautions to ensure a safe environment.

• Parents and guardians must inform us of any medical conditions, allergies, or injuries relevant to their child’s participation.

• In the event of injury or illness, appropriate first aid will be administered, and parents will be contacted.

• By attending classes, parents consent to emergency medical treatment if required and if a parent cannot be reached in time.

Personal Property

• North Wales Academy of Music and Drama cannot be held responsible for the loss, theft, or damage of personal belongings brought to classes or events.

• Students are encouraged to bring only essential items and to label their possessions clearly.

Agreement

• By booking a class, private session, exam, club, or workshop, all parents/guardians and school partners are deemed to have agreed to these Terms and Conditions.